Task #6

These two sites are quite thorough in their purpose for enabling library staff to do their jobs better. The Ohio Library Council's tutorials are well done, and we should consider implementing our own version. I know we have our "Policies and Procedures" along with other things on the wiki, but not pulled together like these two sites have done. These sites are very "visual" which helps with the learning process. Part of our new employee orientation should include our library's history. This helps new staff to see the changes that have been made over years. We do have a mission statement and a workable strategic plan, as suggested on the Ohio site. I liked their heading "We live to serve!" Our library has, over the years, been very good at serving our patrons. We constantly get compliments about our service. We cover, very well, all the areas Ohio listed. I also liked their section on "Confidentiality." This is extremely important in our profession.

The Houston library's site was equally informative. Good reminders on why customer service is so important to the "life" of the library. Customer service is EVERYONE'S job, so no slacking when you're not in a visible position. What you do still reflects on our library. I like the question, "How would the last 3 customers you worked with rate you?" We'd all be more aware of our interactions with patrons if we thought we were going to be scored. Remember, not everyone is a Paula Abdul--some of our patrons are Simon Cowell.